Vending Machine Logistics in Berlin
Technically-supported deliveries for smart vending rollouts
The task
(the client's pains and needs that he came to us with)A leading European smart vending provider was preparing to roll out its services across Berlin, targeting high-traffic office complexes and transit stations. They required a logistics partner to oversee the delivery, on-site installation and field service support of these valuable smart vending machines from start to finish.
Each delivery had to adhere to precise time windows, and the machines had to arrive fully functional and connected, and be positioned in the exact pre-approved locations. There was no local installation team or warehouse space available.
Gocelo
solution
GOCELO Berlin offers an all-inclusive, high-precision vending logistics package, tailored specifically to last-mile delivery and value-added technical services in the Berlin metropolitan area. Our full-service approach began with the secure, short-term storage of incoming vending machines at our Berlin logistics hub. Here, the machines were inventoried, staged and prepared for rollout according to the client’s deployment timeline. We coordinated exact delivery schedules based on site-specific requirements, traffic patterns and access conditions, ensuring timely, disruption-free installation at each urban location. During the on-site phase, GOCELO deployed trained and certified field technicians who were responsible for unpacking the vending units, positioning them according to layout plans and completing all necessary setup tasks.
This included connecting power and data lines, performing hardware and software checks, and ensuring immediate operational readiness. Our advanced Transport Management System (TMS) provided real-time tracking and full visibility throughout the entire process, enabling our operations team and the client to monitor progress at every stage. Communication was streamlined through our dedicated Single Point of Coordination (SPOC), who acted as a consistent and accountable liaison between the vending company’s project managers and GOCELO’s logistics and field service teams on the ground.
Overall
benefits for the client
Precise time-slot deliveries
GOCELO Berlin’s in-city network and route optimisation ensure that vending machine deliveries are made within strict time windows, avoiding costly delays and disruptions in areas with high footfall.
White-glove installation and setup
Our trained technicians handle every step, from delivery to software connectivity, ensuring that each vending unit is fully operational upon installation and ready for immediate use.
No need for local warehousing
By using GOCELO Berlin’s short-term storage and staging services, the client avoided the costs and coordination challenges of renting local space in central Berlin.
Full visibility with central SPOC and TMS
GOCELO’s SPOC and TMS provided the client with real-time access to scheduling, status and delivery outcomes, boosting confidence and simplifying project coordination.
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